Frequently asked questions.
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Individuals and families affected by the 2025 LA wildfires are eligible to shop.
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Please fill out our registration form to provide us with your information. Once you register, a member of our team will work on approving you.
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Once you register, a member of our team will review your form. You should receive an email within 24 hours notifying you if you’ve been approved. Once approved, you can schedule an appointment to visit us in-store and provide us with more specifics about the family members you will be shopping for. This allows us to tailor your experience as best as possible.
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We do not accept walk-ins. All shoppers must register and schedule an appointment.
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Please bring a Driver’s License or other Photo ID displaying your name and affected address to your appointment.
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We aim to provide a diverse selection of items for every occasion. Our collection primarily consists of new or curated gently used quality pieces. Our team consistently collaborates with various brands and boutiques to introduce fresh merchandise. Additionally, we include special and unique items donated by community members. Rest assured, we will keep updating the store with new pieces regularly.
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During a single appointment, shoppers can take 10 items per registered member. You may come back once a week as needed for additional items.
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Our service is entirely complimentary.
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Yes, family members can join an approved shopper.
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Our store is located in Santa Monica. Once approved, shoppers schedule an appointment and are provided with the exact address.
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We are only accepting new clothing donations that meet specific needs and guidelines. Please email Alyssa at rebuildrenew25@gmail.com to provide the details of the donation.
We are always looking for volunteers to help! Please see the volunteer section to fill out our volunteer sign-up form.
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We understand that things happen, and you may miss your appointment. Please email us the same day to reschedule with one of our team members.
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You may come back once a week as needed for additional items.
CONTACT US
Need to reach us? We’re here to help! For any questions or comments, please send us an email using this form, and a member of our team will get back to you as soon as possible. We’re committed to supporting you every step of the way.
We look forward to hearing from you!